Troubleshoot - order export from SAP

Created by Lucas Fischer, Modified on Tue, 8 Jul at 9:55 AM by Lucas Fischer

1. Be sure to get an order number having the issue

2. Get the approximate time / date of export

3. typically if an error occurs it will be available in the Transaction manager, or the Export Error UDF on the Order in SAP.

4. More detailed info can be found in the logs located at the below location on the Integration Server(Not the SQL Server)

Directory: C:\SupportOne\CFX\logs\veracore

FileName: veracore.log

Known Errors:

"Invalid Offer"

If you see this error followed by an Item Code from the order, this Item does not exist at TFC, have the issue reporter validate this with TFC and try the export again.

More will be added as they are discovered.