Outlook Sign-in Process via Sky One Presentation Server

Purpose

This process is used when a user needs to update their Microsoft Outlook credentials on the Sky One Presentation Server.

Procedure

1. Collect User Information

• Request the user's public IP address.
• Confirm the user's company 

2. Submit Sky One Request

• Create a ticket with Sky One requesting the user's IP address be whitelisted for the Presentation Server.
• Wait for confirmation that the IP has been successfully whitelisted.

3. Schedule a Remote Session

• Arrange a meeting with the user once the whitelist request has been completed.

4. Retrieve User Login Information

From the Sky One Admin Portal, obtain the user's Presentation Server login.

Example:

• Domain: autosky02\sapbo
• User ID: 151b2350-d664-427d
• Full Login: autosky02\151b2350-d664-427d

5. Start the Presentation Server

• Log in to the Sky One Admin Portal.
• Start the Presentation Server for the customer's environment.

6. Provide RDP Connection Details

Share the following information with the user during the meeting:

• Computer: XXX.00.000.XXX:50491
  • (Server IP may vary by customer; port is typically 50491.)
• Username: autosky02\<UserID>
• Password: User's Sky One password

7. Connect to the Presentation Server

• Have the user open Remote Desktop Connection (RDP).
• Enter the server address and login credentials.
• Verify the user successfully connects to the Presentation Server.

8. Update Outlook Credentials

Inside the Presentation Server:

1. Open Microsoft Outlook.
2. Sign in with the user's Microsoft 365 credentials.
3. If prompted, complete any MFA verification.

9. Disable Cached Exchange Mode

In Outlook:

File → Account Settings → Account Settings → Select Email Account → Change

• Disable Use Cached Exchange Mode (if enabled).
• Save the changes.

10. Exit the Presentation Server

• Have the user close Outlook and disconnect from the RDP session.

11. Republish the Presentation Server

• From the Sky One Admin Portal, republish the Presentation Server.

12. Verify the Configuration

• Notify the user that the Presentation Server has been republished.
• Ask the user to:
  • Log out of Sky One.
  • Log back in.
  • Open Outlook.

Outlook should open and remain signed in automatically.

Troubleshooting

If Outlook does not sign in automatically after republishing:

• Verify the Microsoft credentials.
• If the issue persists, create a Sky One Support ticket for further investigation.